General Dealing with the “mess”: what to learn from Schettini’s slip-up The case of Vincenzo Schettini: 4 key points for managing a communications crisis. Do not…Mario Lanza2 March 2026
AwarenessActionAssessment Trade fairs: a (non-boring) guide for companies that don’t want to waste time and moneyOrganising a trade fair is no picnic. Checklists, objectives, stands and contacts: everything you need…Mario Lanza18 February 2026
AwarenessAssessment Do you want to be David? Stop imitating GoliathNon copiare le strategie dei grandi brand. Impara invece a lavorare con metodo, processi chiari…Mario Lanza28 January 2026
AssessmentAction Have you found the right buyer persona? Good. Now stop treating them like a figurineDiscover why knowing your buyer persona is not enough. Each stage of the journey requires…Mario Lanza7 January 2026
AwarenessActionAssessment Marketing and consulting in the Real World: going beyond the Gurus’ memorised pages – Part 2: resourcesExplore how limited budgets, time, and imperfect data impact real-world marketing and consulting strategies, beyond…Mario Lanza17 December 2025
AwarenessActionAssessment Marketing and consulting in the Real World: going beyond the pages learnt by heart from the Gurus – Part 1: human beingsDiscover how human dynamics impact real-world marketing & consulting, moving beyond textbook theories.Mario Lanza26 November 2025
AwarenessActionAssessment 5 Common Mistakes in Customer Retention (and how to avoid them)Discover the 5 common customer retention mistakes that make you lose customers and how to…Mario Lanza5 November 2025
AwarenessActionAssessment The Customer Journey, explained simply: stop asking on the first dateDiscover what the Customer Journey is and how to map the customer's path to create…Mario Lanza15 October 2025
AssessmentAction Marketing Automation: the most human thing you can do for your customersAutomate to humanize. Enhance customer experience and retention with personalized communication, without excessive costs.Mario Lanza24 September 2025
AssessmentAction Personalised Customer Experience: how to make customers feel important (without having to become Amazon)Discover how to create valuable communications and make customers feel important. The product is no…Mario Lanza3 September 2025